SAN FRANCISCO – Jack Dorsey revolutionized online socializing by co-founding Twitter in 2006. Now he wants to transform the way people exchange money.
Dorsey is leading a new startup called Square. Its first product resembles a cube: a tiny credit card terminal that plugs into the headphone jack of an iPhone. The goal is to make it easier to complete a credit card transaction, whether youre a street vendor selling T-shirts or an individual settling a lunch tab with a friend.
Dorsey, who was Twitters CEO until October 2008 and remains the social networks chairman, said he came up with the idea for Square nearly a year ago with Jim McKelvey, a glass artist who was frustrated after losing a $2,000 sale because he was unable to accept a credit card from a customer.
Eventually, McKelvey and a group of engineers decided they should build a gizmo that hooks up to a standard audio jack, which is common on all sorts of consumer electronics, including iPhones, BlackBerrys and laptops.
A business often needs to have its own merchant account with a credit card company. Square Inc. takes a different tack: It has its own merchant account, so it takes on the responsibility for minimizing risk and fraud, Dorsey said.
This also means that anyone can use the service.
Were trying to build a utility that scales not just to someone selling coffee in a store but also someone selling their couch or buying a MacBook Pro on Craigslist, Dorsey said.
Simplicity of use
Using the square is pretty simple. Swipe a card through a slit on its side, and the device will read your credit card number and convert it into an audio signal that can be sent to the iPhone through the audio jack.
Software in the iPhone then decodes the signal and sends the transaction data out over the cell phone network to Squares servers so the purchase can be authorized. Information is encrypted on the iPhone before it gets sent.
Customers can sign for purchases by writing with a finger on the iPhones touch screen. After the transaction goes through, credit card information is deleted from the phone, Dorsey said.
Square also works with Apple Inc.s iPod Touch, and Dorsey would like to soon have its software running on phones that use Google Inc.s Android operating software, too.
Just about 100 of these squares are being tested by merchants in several cities across the country, and the company expects to release its first product to the general public early this year.
It would give away the micro terminals and make money by charging transaction fees to those accepting payments. Eventually Square hopes to offer a software-only option that doesnt require the plastic gadget.
Small sellers win
Square could help people such as Willo OBrien, a designer and illustrator who sells clothing, cards and jewelry on her Web site and at craft fairs.
She used to leave fairs with a stack of credit card receipts she had to enter by hand on her computer. With Square, she swipes a customers card and finishes the transaction on the spot, she said.
The time-saving aspect of Square is huge, OBrien said.
It has also made it easier for her to accept plastic anywhere she goes. OBrien recently took some baby clothes to a local bar, where a friend picked out what he wanted for his daughter and swiped his credit card on her Square.
This month, electronic payment services company VeriFone Holdings Inc. plans to release a service similar to Squares, called PayWare Mobile.
VeriFone CEO Douglas Bergeron said Squares practice of encrypting data on the iPhone itself – instead of before the data are loaded to the device – presents a security risk.
And hes wary of Squares decision not to require users to have their own credit card merchant accounts. Bergeron said VeriFones offering will require merchants to have separate accounts.
It would be like sharing bank accounts with your neighbor: It just doesnt work, he said.
But Tole Hart, an analyst for the Gartner Inc. research firm, believes Square could be right for street vendors and other small merchants. And because so many consumers are used to paying for things with credit and debit cards, Hart said, individuals might be interested in using it, too.
It democratizes the receipt of credit card payments, he said.