A few weeks ago, as Steve Case was flying above Sterling, Va., en route to Dulles International Airport, he looked down and saw the sprawling campus that is home to the company he co-founded 25 years ago this month – the pioneering service that took millions of people online for the first time.
Always weird to fly over AOLs headquarters, Case tweeted not long after landing. Time flies.
He attached to his tweet a photo of the impressive campus the Internet has blossomed far beyond Youve got mail! – but AOL these days fills only a little more than half of its original 1.2 million-square-foot Virginia home. Several of the buildings were recently leased to Raytheon, a defense contractor. Key AOL executives have moved to New York.
Now, as the company competes for a place in the Internets future, AOL will look back, naming some of its remaining properties in Sterling after three key executives who built the firm: Case, Ted Leonsis and James V. Kimsey. The three titans left AOL either before or after its disastrous merger, valued at more than $160 billion, with Time Warner.
The AOL brand has one of the biggest legacies in terms of what has changed the world in the last 50 years, said Tim Armstrong, a former Google executive who was named AOLs chief executive in March 2009.
But AOL, which is again independent, having spun off from Time Warner last year, is trying to look ahead, searching for a footing in a world of blogs, social networking, targeted ads and tweets from airplanes. Some industry observers openly wonder whether AOL – for so long associated with the oh-so-90s screeching sound of dial-up Internet connections – can survive in a broadband world dominated by Google, Facebook, Microsoft and Yahoo.
Inside AOLs campus, where remnants of the go-go dot-com days still dot the hallways – foosball table here, massage chair there – employees say an unusual culture is taking hold: A big company with $262 million in the bank and such perks as on-site child care is trying to adopt the stay-late work ethic of a startup, albeit one where the average employee age is 35, not 22. These days, the slogan on signs around campus urges workers to Beat the Internet – that is, to surpass AOLs dominance in the 1990s.
AOL is quietly receding from its old subscriber model – 35 million Americans got Internet service from AOL in 2002, but fewer than 5 million do today – yet the company is reaching far more people through its content, which Nielsen ratings say attracts the seventh-largest audience of any Web brand.
A lot of us are here now for the turnaround, said Amy Craig, a product manager who works on AOLs social networking applications, such as AOL Instant Messenger. Craig said she recently turned down job offers from other big tech firms. And she no longer cries at home after big meetings. Im happy again, she said.
Craig, one of about 5,000 employees remaining after buyouts and layoffs slashed AOLs workforce by a third over the past six months, is getting behind an audacious goal: AOL wants to be the biggest newspaper (and magazine and TV network and movie theater) on the Web, creating millions of pages of news, reviews, statistics, how-to guides – any content around which it can sell ads.
It has created or bought some of the most popular sites on the Web: Engadget.com, for gadget geeks; PoliticsDaily.com, for politicos; FanHouse.com, for sports nuts; DailyFinance.com, for business news; and even MMAFighting.com, for fans of the world of professional fistfights.
The AOL brand barely appears on any of these sites, an approach AOL executives confidently compare to Disneys unbranded ownership of ABC, ESPN and Miramax. The idea is to let each of the smaller, targeted brands create its own relationship with consumers.
This is really our goal: We want to create high-quality, credible, trustworthy information, and do it with technological savvy, said Marty Moe, a lawyer and former adviser to Treasury Secretary Lawrence H. Summers during the Clinton administration who now runs AOLs publishing division. What really matters is the strength of the content.
The business of online advertising is a tough one, as newspaper owners have learned in the past decade. Margins are thinner online than in print, where scarcity of ad space allowed for much higher rates. The Internet offers infinite space and endless content, driving down ad rates.
AOL thinks it has a solution. Rather than just creating news sites that cover the story of the day, it is using Internet usage data to create content on subjects people are searching for. If news about the latest American Idol castoff is pulling in lots of users, AOLs sites will create more content about it. The more pages AOL creates, the more pages users see, and the more ads it can sell.
Believe it or not, content really is a toddler on the Internet right now, Armstrong said.