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Disney Institute returns to Fort Wayne

Statement issued Wednesday:

Ivy Tech Corporate College is bringing Disney Institute to Fort Wayne for a third time. “Disney’s Approach to Quality Service,” a renowned professional development program, will be Wednesday, April 11 at the Holiday Inn Fort Wayne. It is being sponsored locally by Ivy Tech Corporate College with marketing partners Indiana’s NewsCenter, The Greater Fort Wayne Chamber of Commerce and Gordon Food Service.

“We had an overwhelmingly positive response to the first two Disney Institute programs, with more than 500 participants total,” said Jerrilee K. Mosier, chancellor of Ivy Tech−Northeast. “We are pleased to be able to once again bring this professional development opportunity to the community.”

The full-day event will demonstrate how anticipating and reacting to customers’ needs, wants and emotions is an integral aspect of delivering quality service and achieving business results.

“Delivering great service is critical for companies looking to survive and prosper,” said Jeff James, vice president for Disney Institute. “This program is a rare opportunity for northeast Indiana business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge.”

The full-day “Disney’s Approach to Quality Service” program will give participants an insider’s look at business practices that have helped Disney become respected for product and service quality. In 2010, Fortune magazine recognized Disney as the world’s most admired company for quality. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research and service standards.

“In an era where everyone is competing for business and market share, excellent customer service isn’t a luxury, it’s a necessity,” James said. “This program is made for organizations – large and small – that are looking to create a service experience that exceeds customer expectations and drives repeat business.”

Program registration is $359 per person prior to March 16 (early-bird registration) or $399 after (regular registration). The price includes all course materials, a continental breakfast and lunch. Employers sending five or more participants receive $20 off each registration. Ivy Tech employees, students and alumni will receive a $20 discount, as well. For more information or to register, go to or call 260-480-4118.

About Disney Institute

Disney Institute is the global professional training arm of The Walt Disney Company. One of the most recognized names in professional development, Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming. Immersive learning experiences are also offered at Disney destinations in the United States, Europe and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence. The Disney Institute client roster includes Fortune 500 companies as well as a wide range of small businesses, non-profits and government agencies. To learn more, please visit,,, or call 321-939-4600.

About Ivy Tech

Ivy Tech Community College is the state’s largest public post-secondary institution and the nation’s largest singly-accredited statewide community college system. It serves as the state’s engine of workforce development, offering affordable degree programs and training that are aligned with the needs of its community.

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