FORT WAYNE – Best Buy CEO Brian Dunn emphasized customer commitment today when he spoke to about 120 local business people and students at IPFW.
The Minneapolis-based executive spends part of every Sunday online, seeking customers' opinions.
Dunn studies criticism to find the kernel of truth it contains.
"Feedback is a gift," he said.
Dunn is the keynote speaker for IPFW's annual Doermer Dialogue, the three-hour event that included a panel discussion with business executives from the region.
For more on this story, pick up Friday's print edition of The Journal Gazette or return to www.journalgazette.net after 3 a.m. Friday.