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Cathie Rowand | The Journal Gazette
Best Buy CEO Brian Dunn speaks at IPFW on Thursday.

Best Buy CEO says ‘feedback is a gift'

FORT WAYNE – Best Buy CEO Brian Dunn emphasized customer commitment today when he spoke to about 120 local business people and students at IPFW.

The Minneapolis-based executive spends part of every Sunday online, seeking customers' opinions.

Dunn studies criticism to find the kernel of truth it contains.

"Feedback is a gift," he said.

Dunn is the keynote speaker for IPFW's annual Doermer Dialogue, the three-hour event that included a panel discussion with business executives from the region.

For more on this story, pick up Friday's print edition of The Journal Gazette or return to after 3 a.m. Friday.