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Frank Gray

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Beware of bogus sites that aren’t ‘our’ BMV

Karen Lothamer is one of the nearly 2.4 million Hoosiers whose driver’s license will expire this year, and she’s one of the people who got a postcard from the Bureau of Motor Vehicles urging her to renew her license early.

The BMV has made it pretty easy to renew your license. You don’t have to spend an hour at a license branch anymore. Just go to the BMV site, fill out a form and provide a credit card number. The BMV will mail you a new license, complete with the same ugly picture they took of you six years ago.

To make it easy to find the site, the BMV mailed people a car instructing them to go to myBMV.com.

If you type www.myBMV.com into the address bar on your Web browser, you end up at www.in.gov/bmv – part of the state government website.

If you do any type of Internet search for myBMV.com, though, you might get confused. Lothamer did. Several sites bill themselves as places to renew your license, but only one bills itself as myBMV.com.

That’s the one Lothamer clicked on.

The page looked official enough, complete with “start now” boxes. So Lothamer filled out the form, giving her name, address, birth date and a credit card number, then clicked on “continue.” On that page she was asked to provide her Social Security number and was notified that she could be charged about $35 for her license, not the $21 the state says it charges.

Within less than a minute Lothamer’s phone rang. It was Three Rivers Federal Credit Union, where she banks, wanting to know whether she really wanted to give her credit card number to that website.

Call it Lothamer’s lucky day. The credit union uses something called Falcon, which manages to immediately detect when a customer’s credit card is used in a questionable location or on a questionable website. Notified that she had entered potentially dangerous territory, Lothamer had the credit union immediately cancel her credit card and issue her a new one.

The Falcon system is definitely impressive, but that’s not really what this tale is about.

It’s that people seeking to renew their license online can accidentally stumble upon bogus websites. They look official, but if you use one, you may well end up losing money and never get your license renewed, because a third party can’t renew your license for you.

What is particularly scary is that people who use these sites will give a third party lots of valuable information – name, address, phone number, birth date, Social Security number, credit card numbers, etc. That’s everything someone needs to apply for credit cards in your name.

In Lothamer’s case, she has a new credit card now, but she still hasn’t renewed her driver’s license. She’s decided not to do it online.

I advised her that if she goes to the real BMV’s website there would be nothing to worry about. But no, Lothamer has decided to head to a license branch and get her new license the old-fashioned way.

Frank Gray reflects on his and others’ experiences in columns published Sunday, Tuesday and Thursday. He can be reached by phone at 461-8376, by fax at 461-8893, or by email at fgray@jg.net. You can also follow him on Twitter @FrankGrayJG.

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