A cool quarter-million.
Thats how much 3Rivers Federal Credit Union is investing in technology upgrades in each of its 18 branches. The touch screens are designed to quickly access product information, speed up loan applications and eliminate paper documents.
The Fort Wayne-based credit union has outfitted its new branch in the Shoppes at Scott Road with a 65-inch touch-screen monitor in the lobby. Visitors can select and read descriptions for products offered to members in various life stages. For example, new parents might be interesting in setting up a 529 college savings account, said Steve Levendoski, 3Rivers strategic marketing manager.
The 3Rivers location near Illinois and Scott roads was formerly a Tower Bank branch. The credit union opened in that spot two weeks ago after Tower built a branch nearby on Illinois.
Additional features in 3Rivers Scott Road branch include offices where members can meet privately with bankers while consulting large computer monitors for product information. 3Rivers computer system also allows members to sign loan forms and other legal documents electronically during those meetings.
3Rivers branches at Georgetown Square and on West State Boulevard are now undergoing renovations and will receive equipment upgrades as part of the total $4.5 million technology expenditure. The St. Joe Center Road and Harrison Square locations will be renovated in the fourth quarter. New branches being built next year in Auburn and Bluffton will open with the technology in place, Levendoski said.
Three 3Rivers branches in grocery stores will offer members iPads to access information because their space doesnt allow for 65-inch screens, he said.
The upgrades include cash dispenser machines that recount cash at the window, allowing the teller more time to suggest products that might help members.
Its more interaction and less transaction, Levendoski said.
Other recently completed projects are an update and relaunch of 3Rivers website and launch of a mobile app that works with Apple and Android brand devices.
The credit union, which has 66,000 members, is in the midst of a $15 million expansion and remodel of its headquarters off Lima Road. Completion of that project is expected in May 2013.
Each of the investments was approved by the credit unions board of directors.
3Rivers, like all credit unions, is a cooperative organization that uses profits to offset lower interest rates on loans, higher interest rates on savings accounts and costs of business upgrades.