Statement as issued Tuesday:
South Bend, IN: 1st Source Bank would like to make the public aware of a telephone scam whereby automated calls are being made to clients and non-clients telling them their 1st Source MasterCard has been deactivated. Those receiving the calls are then instructed to enter their full card number and PIN to reactivate their card. These calls are not being made by 1st Source Bank and instead are phishing attempts to acquire card information.
No client information was taken from 1st Source. It seems a robotic calling system is being used to randomly select telephone numbers to call. The calls were initially placed to numbers with a 574 area code and now include numbers with a 219 and 260 area code as well.
Typically, fraudsters blanket an area with calls, hoping even 1% of those called would give the requested information. These scams have hit the largest banks in the past. Now the fraudsters have moved to regional and community bank clients hoping to trick unsuspecting people into giving up their card information.
1st Source is working with authorities in an attempt to isolate the scam. Banks report incidents of this nature to the US Treasury, who then work with the regional branch of the F.B.I. to investigate.
If a person receives a call like this, they should hang up and provide no information to the caller. Unfortunately, if someone has been tricked into releasing information, they should contact their bank immediately. 1st Source clients should stop in or talk to their neighborhood banking center, or call the client service center at (800) 513-2360 (after hours call (800) 554-8969). The card will be cancelled and a new one issued. Clients should also review their account history to ensure no fraudulent transactions have taken place.
1st Source emphasizes to clients that it will NEVER call or send an e-mail asking for their account number, password or PIN.
1st Source Bank serves the northern half of Indiana and southwest Michigan with its community banking, insurance and wealth management services, and nationally and internationally with specialty financing and leasing services. 1st Source distinguishes itself with highly personalized service and a comprehensive range of consumer and commercial banking services delivered through its community bank offices. 1st Source Bank provides services for businesses nationally by offering specialized financing of automobiles for leasing and rental agencies, medium and heavy duty trucks, construction and environmental equipment, and nationally and internationally, for new and used private and cargo aircraft. The Corporation includes 75 community banking centers, 8 trust and wealth management locations, and 8 1st Source Insurance offices located within 17 counties of northern Indiana and southwestern Michigan and 23 specialty finance locations nationwide. With a history dating back to 1863, 1st Source Bank has a tradition of providing superior service to clients while playing a leadership role in assuring a strong social safety net and continued economic development in the communities it serves.