Statement as issued Friday by Aqua Indiana:
(FT. WAYNE, Ind.) – Aqua Indiana officials appeared before the Indiana Utility Regulatory Commission today to explain the cause of low water pressure in mid-June, and steps the company is taking to meet high water demand as the drought of 2012 becomes more severe.
Aqua Indiana President Tom Bruns told the Commission the company is working now to bring a new well into service that will provide an additional 500,000 gallons of water per day. That work should be complete in about 30-days.
Bruns later said, “We’re meeting all customer demands for water today, and we’re confident the new well will add an additional margin of safety should the drought worsen. We appreciate everything customers are doing to conserve, and ask them to continue using water wisely.”
Bruns told the Commission that a brief period of low water pressure June 18th was caused by a water main break, a pump failure, and high demand from lawn irrigation systems that came together to create what he called “a perfect storm.”
Aqua responded by opening a pre-existing connection to the City of Fort Wayne’s water supply. 1,250 of Aqua’s 12,000 customers in Aboite Township now receive City water. Bruns assured the Commission Aqua plans to keep the connection in place until overall demand declines.
Indianapolis and other communities are implementing mandatory bans on lawn irrigation with fines and penalties for violators who continue to water their lawns. Bruns explained to the Commission that Aqua has no authority to punish violators and cannot legally impose a mandatory order, but does continue to ask customers to stop all lawn irrigation.
Aqua also asks customers to report any suspected leak, unusual pools of water or areas that appear to be unusually green and moist. Customers can contact Aqua customer service at 877.987.2782.