CINCINNATI – U.S. House Speaker John Boehner said the system for handling veterans’ disability claims is broken, and he wants the head of the Department of Veterans Affairs to explain what is being done to fix it.
Boehner, R-Ohio, said in a letter to Secretary of Veterans Affairs Eric Shinseki this week that the benefit delivery system for veterans has not shown noticeable improvement in the four years Shinseki has headed the department, and the backlog of compensation claims remains alarmingly high.
The VA was preparing a formal response to Boehner’s letter, a VA spokesman said Friday. The VA has said it completed a record-breaking 1 million claims a year the past three years.
But the speaker wrote in his letter that the backload remains high, especially in Ohio, despite the announcement at the Cleveland Veterans Affairs Regional Office last summer of a new organizational model to help reduce the backlog by 2015.
The Cleveland office, which handles claims from around the state, is now processing claims in an average of 334 days compared with the national average of 272 days and the VA’s own goal of 125 days, Boehner said.
Since the transformation began at the Cleveland office, the average time to process a claim has increased by 20 percent, or about 56 days, and the current national average has increased by 17.7 percent since January 2012, Boehner said.
The speaker said in a statement that he has been disappointed and disheartened by the results of the new system and that system failures reported by Ohio veterans are shameful. His office is handling more than 100 unresolved claims from Ohio veterans, including one from Air Force veteran Tiffany Hilliard of Troy.
Hilliard said Friday that she has been waiting more than a year to add her now-17-month-old daughter as a dependent. She said she was told when checking last month on the status of her October 2011 request that such inquiries were no longer being handled because of the backlog.
Hilliard said she has lost benefits by not having her daughter listed as a dependent but hopes that speaking out might help other veterans who may need more help.
Boehner’s questions for Shinseki include whether the VA’s benefits office has started to convert old paper files to digital ones and what end date is projected for conversion. He also wants to know what the VA, which he says potentially made more than 400,000 errors in rating claims over the past three years, has done to reduce the time veterans are waiting to have claims reviewed and re-adjudicated.
America’s veterans, Boehner wrote, are counting on you.