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The Journal Gazette

Wednesday, April 10, 2013 11:51 am

At a Glance: How the bank branch is changing

By The Associated Press

Banks big and small are redesigning their branches. Here are a few of the features that are showing up:

-"Instant Issue" machines: They can print debit and credit cards immediately, so customers don't have to wait a week for them to show up in the mail.

-High-end ATMs: Banks are introducing ATMs with expanded features, including the ability to distribute coins and $5 and $1 bills.

-Video access to tellers: Bank of America is introducing ATMs that let customers connect by video to off-site tellers. Citigroup, in the atrium of its flagship New York branch, has a video line that connects to an off-site teller 24/7.

-Teller cash recycler: These machines count cash so tellers don't have to. They can accept and dispense money.

-Cardless access: JPMorgan says it is preparing to let customers sign on to ATMs with a tap of their smartphones, no card needed.

-Going paperless: More banks are using tablet computers instead of paper when branch customers sign up for loans or other products.