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Sprint cuts 800 customer-service jobs

Says centers see drop-off in calls

– Sprint is eliminating about 800 customer-service jobs because fewer people are calling its centers, the company reported.

With growth in other parts of the business, however, Sprint said last week it expects the company’s work force to remain at about 40,000.

Sprint Corp. said most of the affected workers were notified in late August. Others will be told next month after Sprint figures out which additional positions will be cut.

The company said the cuts are at various locations across the country.

Sprint’s headquarters are in Overland Park, Kan. In July, Japanese investment firm SoftBank Corp. completed a $21.6 billion investment in Sprint, giving it a 78 percent stake in the third-largest U.S. wireless carrier.

Sprint said its efforts to increase customer satisfaction helped to reduce the number of calls for customer service.

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