Hoosiers seeking insurance coverage through the new federal health exchanges can blame the state as well as the much-maligned federal sign-up system for any enrollment troubles. The process is much easier in states operating their own exchanges.
The director of the National Academy for State Health Policy, a nonpartisan, independent group, told the New York Times that the state exchanges have proven more flexible than the federal system, which has been dogged by technical problems since it opened Oct. 1.
Many states created systems that allow potential buyers to compare insurance policy costs and benefits without first creating an online account. The registration-first requirement on the federal system appears to contribute to its glitches. Washington state had some first-day problems with its state-run exchange but addressed them quickly, with nearly 10,000 people buying policies in the first week.
Neighboring Kentucky has had great success with its Kynect health-insurance exchange, where nearly 6,500 Kentuckians had enrolled as of Monday. Public health officials began promoting Kynect early, with education efforts at the Kentucky State Fair, where some Indiana residents had to be told they weren’t eligible.