Cathie Rowand | The Journal Gazette Governor Eric Holcomb, right watches Holly Sample, Executive Director of Branches for the Indiana Bureau of Motor Vehicles, demonstrate BMV Connect at Fort Wayne Pine Valley BMV License Branch Friday. BMV Connect Centers provide secure 24-hour self-service terminals which allow completion of more than 10 BMV services.
Friday, January 19, 2018 1:00 pm
Holcomb: BMV center 'as easy as using a smartphone'
ROSA SALTER RODRIGUEZ | The Journal Gazette
It's as easy as using a smartphone.
That was Indiana Gov. Eric Holcomb's assessment of a new touch-screen-based system for completing many routine transactions at the state Bureau of Motor Vehicles' Pine Valley license branch in Fort Wayne.
Holcomb visited the site today to cut a ribbon marking the official opening of the first BMV Connect Center not only in Indiana, but also in the country, officials said.
The center features five terminals that look like bank ATMs but allow users to complete 10 different functions, including renewing vehicle registrations and driver's licenses, changing contact or insurance information and getting an official driver record or a duplicate license or vehicle title – all by simply tapping a screen.
The center will be open 24 hours a day, seven days a week, monitored by a security system and staffed by a person who can assist users during business hours.
But gone are the days when a visit to a BMV meant waiting for in line for a number and waiting again for the number to be called in order to talk to a person.