City Utilities in Fort Wayne will reinstate unpaid bill collections and disconnect policies Monday.
The nonprofit public utility has had a moratorium on shut-offs for almost seven months. Officials said the situation is “unsustainable.”
“Throughout this difficult time, service representatives have been proactively calling customers behind on payments to help them set up generous payment plans to remain connected,” officials said in a news release. “City Utilities is keenly aware of the importance of abundant, safe water to the coronavirus fight.”
Customer support representatives can tailor plans to fit a customer's needs and keep water service connected. Customers can avoid disconnects by calling 260-427-1234, Monday through Friday, between 7:30 a.m. and 5:30 p.m.
Anyone needing financial assistance can contact their township trustee's office or call the United Way's 211.
City Utilities maintains a Customer Relief Fund that works through the Salvation Army if customers cannot receive assistance from their trustee's office. The utility contributes $70,000 to the fund each year and seeks additional donations. This year, the utility received an anonymous gift of $25,000 to help customers.
Gov. Eric Holcomb ended the moratorium on shut-offs in mid-August, but City Utilities extended the policy of waiving late fees and disconnects through the beginning of October to help customers, officials said.
1st Source Foundation lists donations
1st Source Foundation on Tuesday announced $320,000 in donations to hospitals and health care networks across northern Indiana and southwestern Michigan. The donations are being made to help local health care providers and front-line workers continue to care for patients and themselves as the COVID-19 pandemic continues.
Recipients include Parkview Health and Lutheran Health Network hospitals Bluffton Regional Medical Center and Kosciusko Community Hospital.
Christopher Murphy, the foundation's chairman, said the donors hope the funds be used to assist the medical staff in whatever ways they need.